Support
Get help with access, organization membership, mobile or web functionality, and privacy requests.
Sign-in help
Mosaivo accounts are normally created by your institution. Confirm that you are using the email address supplied by your administrator. Do not send your password to support.
Product support
Tell us whether you are using iPhone, Android, or the web app; the organization name; the screen involved; and what happened. Screenshots are welcome when they contain no sensitive records.
Privacy and deletion
Ask your institution administrator to correct or remove an organization-managed account, or email us with your account email and institution name. We will verify the request and coordinate deletion of records the institution controls.
Talk with Mosaivo support
Lionman Media LLC
Before contacting support
- Check that your device has an active internet connection.
- Confirm your institution has provisioned your account and enabled the feature you need.
- Include the approximate time of the problem so we can locate the relevant technical logs.
- Never include a password, authentication token, payment information, or sensitive person record in an email.
Service availability
You can confirm that the production API is responding at api.mosaivo.com/api/health .